Dad-of-two Gurinder Singh is a pharmacist at Boots and a lecturer at the University of Reading.
As a healthcare professional, he jumped at the opportunity to become a NHS Clinical Contact Caseworker, to play his part in helping to stop the spread of coronavirus.
The 30-year-old, from Swindon, is now working as part of the ‘virtual frontline’ NHS Test and Trace Clinical Contact Caseworker contacting members of the public.
Typically calls last around 45 minutes. Firstly, he explains who he is and where he’s calling from. Then he explains the importance of isolating and sharing contacts, because it’s the only way to stop the transmission and quickly return to normality.
Next, he asks people when their symptoms first started. Furthermore, he asks questions to understand if people have any existing health conditions so he can provide further support if they need it.
Next comes the tracing bit. Gurinder builds up a picture of who a person has been in recent close contact with in order to get the right contact details.
Gurinder (above) explains: “Often, I am the first person that someone who has tested positive will have spoken to, so it’s important to dedicate the right time to go through the contact tracing steps, as well as to provide advice, reassurance and support.
“The training I have received has been fantastic.”