However, a further 26,271 have been identified as having an affected machine but have not yet been resolved with a repair or replacement, while 58,
However, a further 26,271 have been identified as having an affected machine but have not yet been resolved with a repair or replacement, while 58,209 have been identified as not having a machine with the affected lock mechanism.
The majority of the affected machines have been replaced with a new machine free of charge, with just a small number being repaired.
But there is more to be done; there have been almost three million views of Whirlpool’s designated recall website.
However, only 42 per cent of the estimated 590,000 machines potentially affected by the safety issue have been registered.
Anyone with an Indesit or Hotpoint washing machine is being urged to visit the special recall website to use the “Check my model” tool to enter their machine’s details and find out if it is affected.
It’s worth doing even if you checked back in December, as further models have been added to the list of potentially dangerous machines.
The company is ensuring the replacements and repairs are being done extra safely due to the pandemic.
In his statement, Noel said: “We understand that in the current climate, some customers will have health and safety concerns around our delivery partners or engineers entering their homes to carry out replacements or repairs. We continue to follow government guidelines, with strict health and safety processes across our operations, including equipping all our delivery drivers and engineers with personal protective equipment and hand sanitiser. However, we will also offer customers the option of contactless delivery and removal of affected appliances.
“While we work to provide you with a replacement or repair, to avoid all risk associated with the use of your washing machine, please unplug and stop using it. If you do continue to use your appliance, you should only use cold water cycles of 20 degrees celsius or lower. This is because the issue is associated with the washing machine’s heating element being activated during washing cycles above 20 degrees.
“Once again, we are deeply sorry for the worry and inconvenience this will cause, but rest assured we will continue to work tirelessly to support customers who are affected.”