A couple claim their first holiday together was ruined by flying cockroaches and stained bedsheets at a block of flats “like the hotel from The Inbetweeners film”.
Sean Gascoigne, 21, and Amy Walker say they paid £1,000 for their Tui holiday to Gran Canaria but cut the trip in half, paid for new flights and flew home, where Sean ended up in hospital.
Sean, from Stoke, claims reception at the two-star Gran Amadores apartments gave him a bottle of ammonia to take care of the cockroaches and ants, but both he and Amy began suffering chest pains and dizziness.
He told StokeonTrentLive that he could hardly walk when he arrived home in the UK and his mum was forced to call 999 for help.
Sean and Amy said they paid for two weeks in a superior room but the room looked nothing like Tui’s photos and they decided to cut the trip in half in late June.
They claim the plugs in their room were blocked with hair and there were stains on the sheets.
Sean said the couple complained to Tui after arriving at the hotel and they haven’t heard from the travel giant since returning home.
He said: “I booked the holiday at the Tui travel agents in Longton.
“We paid £507 each for 14 nights. They told us that the hotel was three stars, had free wifi, fans, a safe and a hairdryer.
“When we arrived to the hotel, I thought it wasn’t ours because it looked nothing like the pictures. It was like the hotel off The Inbetweeners film and none of the staff spoke English.
“To use the shower, I had to unblock the plug and it was full of hair.
“We were told by Tui that the room would have ceiling fans, but there weren’t any.
“My girlfriend has febrile convulsions when she gets too hot and we needed fans in the room.
“The next day, we met with the Tui rep and she said that there were no fans in this hotel and said that we also needed to rent the hairdryer and safe key for 20 euros each per week.
“The rep got us changed to another room, but we experienced even more problems after that.”
He added: “When we moved to the next room, the kitchen worktop was all cracked and sharp pieces were coming off.
“There was a horrible stain on the pillows and on the bed.
“We noticed flying cockroaches and ants in the room.
“Reception provided us with a bottle to sort the bugs but, within 30 seconds of spraying, it smelt like thinners or ammonia and it made me and my girlfriend both feel dizzy, with a huge headache and we felt sick.
“We’d sprayed it in the bedroom, so I called the Tui helpline.
“But they said there was nothing they could do, so we had to sleep in the living room on a wooden sofa.”
Sean said he woke up the next morning with chest pains and told the rep they wanted to move to a different hotel.
But Tui told him it would cost £800 to move to a three-star hotel, and the couple were moved to a different room in the same hotel again, he said.
Sean added: “On our final day, we were woken up at 7.30am by construction workers using a grinder outside.
“At this point, I’d had enough. The rep told us we would have to pay for a new flight and lose the money we’d already paid.
“We paid £238 for a flight with Jet2, but that meant we also lost our airport transfers. When we landed on July 8, my chest was hurting me that much that my mum called an ambulance when I arrived home.
“The doctor said he thinks I could have had gastritis, which may have been caused by the spray.”
Sean has vowed to never book with Tui again.
He said: “We wanted it to be a special holiday before we started looking for a house together, but it was ruined. It wasn’t the experience we wanted for our first holiday together.”
A TUI spokesman said: “We are very sorry to hear of the Gascoigne party’s experience in Gran Canaria.
“When the customers raised their concerns in resort, our rep worked hard to resolve their issues.
“However, we understand this was still a very disappointing experience.
“We are in touch with the customer to apologise and offer them a gesture of goodwill.”
Mirror Online has contacted the hotel for comment.